O uso da comunicação não violenta para fomentar o exercício da autonomia e participação das partes nas relações mediadas para solução do conflito

Abstract

This Undergraduate Thesis has as its theme the use of Non-Violent Communication in mediated relationships. In this way, the general objective is to analyze whether CNV techniques, when combined with Mediation practices, can guarantee greater autonomy and participation of those involved in the resolution of conflicts in mediated relationships. For this, a discussion will be made about the degree of autonomy and participation of the parties in the jurisdiction and in the mediation. area of ​ study, in order to verify how the autonomy and participation of the parties in the resolution of conflicts occur within the scope of jurisdiction and mediation. The justification is the relevance of those involved in the conflict no longer experiencing the passivity of the demands and having their interpersonal relationships worn out, to become protagonists in the solution of their conflicts, with decision-making power, as well as taking responsibility for the conflict. The methodology applied in this work is found in the use of the descriptive method, from the deduction and formulation of hypotheses after the acquisition of information through bibliographical research, with literature review. It will also consist of a monographic research in relation to the objectives, approach and means of investigation. During the research, analysis and discussion were carried out: on the exercise of autonomy and participation of those involved, with regard to conflict resolution within the scope of mediation and jurisdiction; of the use of CNV in mediation, and how the combination of such techniques could encourage greater exercise of autonomy and participation of those involved. It can be concluded that the CNV, when used in mediation, helps the parties to understand which events and elements cause the conflict and the damage resulting from it, in addition to allowing them to see that they have responsibility for the conflict, consequently being able to intervene in reality by proposing solutions to the issue, so that they exercise their autonomy and participation.