Processos de autorização de funcionamento das escolas particulares em Minas Gerais: um estudo sobre as dificuldades

Abstract

This dissertation was developed under the Professional Master in Management and Evaluation of Education (PPGP), Center for Public Policy and Evaluation of Education of the Juiz de Fora Federal University (CAEd / UFJF). The following problem has been answered: How can the School Attendance Planning Board (DPAE) act to minimize the difficulties that cause the return of the Authorization Processes of private schools in the State of Minas Gerais? Thus, in order to answer this demand, the main objective of this paper is to analyze the challenges and perspectives that affect the management of the authorization processes of private schools, and as specific objectives to describe the flow of the authorization processes of private schools; analyze whether or not the processes had norms, principles and criteria for their flow and the “bottlenecks” that compromise them and cause slowness in their processing. The research also sought to analyze the main difficulties in processing the processes and the existence of numerous problems that hinder the agility in the progress of these. To carry out the investigation, the quantitative and qualitative research was used as methodology and, as research instruments, the use of questionnaires, interviews and document analysis. As for the results, through this research it was possible to obtain a better illustration of the process management, perception of deficiencies in standardization of routines, systemic view of the identified processes, and the managerial contributions that an information management model can bring. Among the collaborations of this work are the proposals for the improvement of the authorization process management and the application of new practices related to the way the Superintendents see the interfaces in the process flow.