Qualidade de software a partir dos critérios propostos pela norma ISO/IEC 9126: estudo de caso em uma empresa da área de educação

Abstract

This study aims analysing the quality characteristics of software based on ISO / IEC 9126. The software used as the research subject was especially granted at no cost. The most appropriate method to meet the research requirements was the qualitative-quantitative one, and four mehods of data collection were employed. Based on the perception of the company surveyed, some characteristics were selected for analysis. These characteristics were analyzed during the use of the software in the research company's annual budget elaboration. Based on that analysis, grades were given,on scale from 0 to 10, for each proposed characteristics, and with these scores Hurt's weighted average technique application was possible. The application of that technique served as the basis for answering the research question. The results pointed out that the software wich was studied caters to company needs in the elaboration of its annual budget.