O fluxo de informações entre o setor de pagamento da Superintendência Regional de Ensino de Caratinga e as escolas de sua circunscrição sob o prisma das designações

Abstract

This thesis has been developed within the scope of the Professional Master of Management and Assessment of Public Education (PPGP) in the Center for Public Policies and Educational Assessment of the Federal University of Juiz de Fora (CAEd/UFJF). The management case studied here describes and analyzes the designations seeking to identify obstacles and difficulties in the exchange of information between the Payment Sector of the Regional Education Board of Caratinga (SRE)) and the state schools of its constituency. These obstacles and difficulties cause errors and inconsistencies during the inclusion of designations in the System of Administration of Personnel of the State of Minas Gerais (SISAP). It is intended to understand how the information and guidelines are passed on to schools and how these educational institutions treat such information and guidelines for carry out the work with the payroll. The general objective of this study is to analyze the possible obstacles to the flow of information between the Payment Sector of SRE Caratinga and the state schools of its circumscription, with regard to the designations, bringing intervention proposals to minimize their consequences. The specific objectives are: (i) to describe how the flow of information regarding designations between schools and the Payment Sector of SRE Caratinga occurs; (ii) analyze the flow of information between schools and the Payment Sector and identify recurring problems and errors in designations; (iii) propose actions that minimize the occurrence of errors and improve the operation of the Payment Sector of SRE Caratinga by raising the quality standard of data and information provided by schools for SISAP. To this end, the question that guides the present case is: How to solve the obstacles that hamper the information flow between schools and the Payment Sector of SRE Caratinga, with regard to the designations of teachers and other school employees? The research methodology is qualitative with the use of a survey and analysis of data obtained through documentary research, semi-structured interview with the SRE Caratinga Payment Sector coordinator, with the server that works at the service desk and with two taxpayers, being one with at least nine years' experience in the sector, besides the application of a questionnaire to the servers responsible for the payroll of the SRE Caratinga constituency schools. The empirical research made it possible to confirm most of the hypotheses and initial assumptions, as well as pointed out some findings that were not part of the initial expectations of the researcher.