Representações sociais de gestores e trabalhadores sobre a rede de atenção às urgências

Abstract

Urban violence, the exacerbation of chronicle problems, cardiovascular diseases and emergency situations, either clinical or traumatic, are the challenges for the current Brazilian health system. As a result, networking has revealing itself as a potential strategy to reduce morbidity and mortality rates and to consolidate the main ideas and guidelines of the Brazilian centralized Health System (SUS). The aim of this research was to analyze the social representations of health services’ managers and workers in the amplified South-Center health area of Minas Gerais in the emergency networking. The study was carried out following the social approach of the qualitative research and it had Social Representations as theoretical principle. Data collection was conducted through semi-structured interviews with managers and workers of Barbacena/MG’s health services, which is the headquarter of the amplified South-Center health area. Data organized was based on the thematic analysis provided by Bardin. The statements acquired allowed to generate three categories: the representation of the emergency networking organization; the basic attention and its interface with emergency networking; the meaning of working in the emergency networking. The representations provided by this study produce the perception that emergency networking attention needs to ensure an assistance optimization. The construction and execution of the Emergency and Emergency Network (RUE), as well as the legitimization and consolidation of the Unified Health System, are social practices that alone raise controversial and uneasy actors. Thus, it constitutes a scenario for the elaboration and re-elaboration of social representations Therefore, it can rise the sense of satisfaction of the professionals who take part in the process, as they recognize themselves as members who participate of the decision-making, with the possibility to be heard in the pursuit of daily work improvements.