Contribuições para a capacitação da equipe de campo do CAEd na aplicação das avaliações externas

Abstract

The present dissertation was developed under the Professional Master in Management and Assessment of Public Education (PPGP) of the Center for Education Public Policies and Educational Assessment of the Federal University of Juiz de Fora (CAEd/ UFJF). The management case to be studied discusses the issues in the planning of the training that is provided by the CAEd Field Team based on the analysis of the operational difficulties reported during the assessment process. The goals of this study were: (i) to critically describe the planning and design of the training; (ii) to identify and analyze the most recurrent operational problems observed in the execution of the testing; and (iii) to provide an intervention plan to overcome the problems diagnosed in the research. We hypothesize that the training has not been completely adequate since it hasn’t been able to efficiently avoid the problems that are recurrent in the testing process. To do so, we used as methodology the analysis of registered occurrences and reports collected by the field team members and also by the Call Center attendance reports at the time of the testing. These data were categorized into macro and micro categories that provided a more detailed analysis of the difficulties. Under the theoretical contribution of Pacheco et al (2009), Carvalho (2010) and Filho (2007), the concepts and possibilities of the activity of training people and the premises of the teaching of youth and adults for the construction of learning were discussed. Therefore, in order to minimize the difficulties mapped by this research, an Action Plan of Education (PAE) was proposed, composed of feasible strategies to be carried out by the CAEd Field Team to improve training and reduce problems verified in the process of testing.