Os desafios do processo de certificação ISO 9001:2008 na Secretaria de Estado de Educação e Qualidade do Ensino do Amazonas: o caso da Escola Eduardo Ribeiro

Abstract

This thesis has been developed as part of the Graduate Program in Professional Management and Public Education Evaluation (PPGP), the Federal University of Juiz de Fora (UFJF). The main objective was to analyze the process of certification to ISO 9001: 2008, in the State School Eduardo Ribeiro, in Tefé, State of Amazonas, to identify the main difficulties from the perception of the actors involved. The search for quality of education offered in Brazilian schools has aroused the interest of scholars, experts, and in some cases the government. The State Secretariat for Education and Teaching Quality (SEDUC / AM), in the search for new ways of seeing and thinking about education, adopted in some Amazonian schools this tool as manager mechanism. The relevance of this study lies especially in the implementation of such certification in state schools in the Amazon, since the process has some difficulties. The impressions of this analysis, confirmed during the research, are related to the need to propose improvements in the certification process of the schools of the state of Amazonas education. The methodology used was the study of qualitative case. Data were collected initially through documental and bibliographic research, characterized by a survey of exploratory data in literary materials available. Subsequently, the semi-structured interview, applied with a representative of the central organ was used in this case SEDUC / AM, and the current director of the school, as well as a questionnaire with structured questions applied next to the school servers. To develop the theoretical framework of the research, we used the authors and researchers with a recognized contribution in the field of Quality and Education Quality, linking them to the ISO 9001: 2008. Among them include: Assumption (2012), Campos (1994), Carvalho (2012), Carpinetti (2010), Chiavenato (2010), Crosby (1979), Deming (1997) Demo (1994), Gil (2008), juran (1991), Mello (2009), Paladini (2009), Ramos (2005), Wittmann (2004) and Xavier (1997). The survey also revealed that the certification process with the standard adopted is subject to failure and in need of improvement. The data obtained in the study showed that the model used by the institution to guide the certification of schools may cause an uncertain implementation and thus prevent them can overcome the necessary unconformities to be certified.