O uso de tecnologias e ferramentas digitais na gestão da superintendência regional de ensino de Manhuaçu: diário escolar digital x monitoramento do serviço de inspeção escolar

Abstract

The dissertation developed in the Professional Master's Program in Management and Evaluation of Education at the Federal University of Juiz de Fora investigates the use of Information and Communication Technologies (ICT) in the management of the Regional Education Superintendence (SRE) of Manhuaçu, focusing on the implementation of the Digital School Diary (DED) and the monitoring of the School Inspection Service (SIE). Grounded in Carleto’s (2009) reflections on technological challenges in education, Fazenda’s (2008) conception of interdisciplinarity, and Giddens’ (2012) perspective on reflexive modernity, the study analyzes how ICTs influence administrative efficiency and educational quality, while highlighting obstacles such as poor infrastructure, lack of continuous professional development, and systemic integration difficulties. Using a mixed-methods approach, including structured questionnaires, interviews, and document analysis, the results show that although the DED has the potential to optimize record-keeping and management processes, its effectiveness depends on overcoming technical barriers and building new professional practices. Monitoring through the SIE also requires advances in technological integration and institutional communication. As a response, an Educational Action Plan (PAE) is proposed, including a diagnosis of school technological infrastructure, continuous professional development programs, and the creation of decentralized technical support. The study emphasizes the need for public policies that, in an articulated and interdisciplinary way, promote the training of managers and educators for the digital culture, consolidating an educational management that is data-driven, innovative, and socially committed.