O uso do Sistema Eletrônico de Informações nas escolas estaduais da SRE de Januária: possíveis medidas para mitigação de problemas na tramitação dos processos

Abstract

This dissertation, developed within the context of the Professional Master's Program in Management and Evaluation of Public Education (PPGP) at the Center for Public Policy and Education Evaluation of the Federal University of Juiz de Fora (CAEd/UFJF), analyzes the case of the implementation management of the Electronic Information System (SEI) in the Regional Education Superintendence of Januária (SRE). The general objective established was to analyze the main problems faced by the schools under the jurisdiction of the SRE of Januária in the processing of processes through the SEI and the impacts caused on organizational performance. The initial research indicated that the trainings and orientations used so far were not sufficient to minimize existing errors in the processes forwarded by the schools, which was confirmed by the analysis of the field research data. The theoretical framework presents reflections on the use of computerized systems in organizations. It addresses aspects of Information Management (IM) and Knowledge Management (KM), as well as the main challenges and obstacles encountered when changing the organizational culture. The study was conducted using a qualitative research methodology, with bibliographical research, documentary analysis, interviews, and the application of questionnaires to the managers of the state schools of the SRE of Januária, as well as the SEI administrators and DAFI directors of seven other SREs. The data collected point to the need for the implementation of IM and KM practices for the systematization, sharing, and storage of information in schools and SRE, for the perpetuation of organizational memory. Furthermore, a lack of frequency in trainings, deficiencies in the study of support materials, and in the use of training tools related to the SEI system were observed. Based on the research results, an educational action plan (EAP) was proposed, developed through the 5w2h methodology. The targeted actions of the EAP aim to mitigate the problems evidenced in the processing of processes through the SEI in the administrative activities of schools and the SRE. They enable effective study through the use of tools that enable better learning, as well as suggesting the use of instruments that can contribute to better storage and sharing of information.