Analise de sentimentos e da experiencia turistica memoravel (ETM) a partir do teleferico do alemao no Rio de Janeiro (RJ)

Abstract

The use of the Alemão Cable Car, located in the Complexo do Alemão in Rio de Janeiro (Brazil), for tourism purposes raises questions about the role that emotions and feelings, as well as the memorable tourist experience (MTE), can play in the planning and management of tourism and transportation. The research problem is therefore: How does the interface between urban mobility and tourism development occur from the analysis of feelings (AS) and its implications for the memorable tourist experience (ETM), in the case of the Alemão Cable Car in Rio de Janeiro (RJ)? Therefore, the general objective of the study is to: To understand the interface between urban mobility and tourism development based on sentiment analysis (SA) and its implications for the memorable tourist experience (ETM), in this case. This research was exploratory and descriptive, qualitative in nature, and the procedures adopted involved: (1) Bibliographical research, with a narrative type review; (2) Collection and organization of data on online travel reviews (OTRs), i.e. comments from the TripAdvisor digital platform. The online software Voyant Tools was used to process the data. The results contribute to the planning and synergistic management of tourism and transportation with a view to: (1) characterization of the experience lived; (2) the main aspects relating to feelings.