Desenvolvimento de um aplicativo de auditoria de qualidade para a indústria de laticínios

Abstract

Milk and its derivatives have great economic and nutritional importance. Quality and safety management in the production chain is essential to comply with legislation and guarantee consumer satisfaction and health. Information technologies can be very useful in helping industries implement quality programs and process control. Therefore, the objective of this work was the development of a quality audit application for dairy industries with the purpose of assisting in routine quality management. The application consists of the following modules: Checklist, Non-Conformity Report (RNC) and Action Plan; Calibration control; and Inventory control. After finalizing the programming, the application was tested in two dairy industries and in a frozen products industry. After testing, users completed a satisfaction questionnaire, in order to evaluate the advantages and disadvantages of the application and what was still needed to make it more useful for the target audience. The questionnaire responses demonstrated that users were satisfied with the prototype presented and that the application can be very useful in quality management in the food industry. However, the application presented as negative points some instabilities during testing, working only with the internet, installation of the application being possible only on Android devices, installation on IOS devices not being possible, in addition to the need for improvements regarding the layout and design. Thus, it is concluded that the application presented satisfactory results and that, after the necessary adjustments, it can be very useful for improving quality management in the dairy industry, whether used by the industry itself, by a consulting company or by the inspection body.