Gestão de assistência estudantil: a convivência nos alojamentos da UFV

Abstract

This paper aimed to make an Educational Action Plan on the Student's Affairs Policy of the Federal University of Viçosa (UFV). Specifically, the study observed the performance of the management of Student's Assistance Division (DAE) regarding to the coexistence of undergraduate residents of the institution's house-room in order to verify the existence of barriers to good relationships among them, observe already taken initiatives to improve the conviviality and also propose strategies for the management of DAE in that direction. Thus, we examined to what extent the coexistence between undergraduate students in the accommodations can be improved through actions of the accommodation's management. The theoretical framework adopted used mainly Lopes works (2004 and 2011), which analyzed the experience of the residents of accommodation under a psychological prism, Del Giúdice (2013), which studied the academic and personal effects of UFV’s student assistance in the lives of beneficiaries and Mintzberg (2010), fundamental for discussion from the perspective of management. The methodology used was the application of questionnaires to the residents, semi-structured interviews with managers and a focus group with the Committee on Housing Residents. Data analysis point to the multifaceted issue of student assistance, touching academic issues, students’ expectations and their integration within the university. The initiatives of student’s assistance proved to be disconnected, with no continuity and with traces of paternalism towards students. Thus, this action plan proposes: to the Dean of Community Affairs: the implementation of the dotProject management system and safety research within the accommodations; to the Student Assistance Division: self-capacitation in order to regain its leadership and systematization of room transfers; to the Psychosocial Division: restructuring of the Projeto Conviver; to the Housing Residents Committee: self-restructuration to act as ombudsman; and to the students: relocation of female residents and promotion of an annual festival. It was verified the need for more integration policies and improvement in infrastructure for accommodation, as well as a more integrated and participatory management, and a team to mediate the conflicts.