Clima Organizacional: um estudo aplicado na loja Pernambucanas de Governador Valadares

Abstract

The present study addressed the Organizational Climate with store Pernambucanas de Governador Valadares. The organizational climate is a management tool that allows the perception of employees and the level of satisfaction about the company's practices through internal research, promoting, through a final diagnosis, the alignment of needs, reduction of conflicts and increase of performance and productivity in the work environment. In this research, the Organizational Climate Scale was used, a questionnaire with 63 statements with concordance provisions ranging from 1 to 5, with 1 for totally disagreeing and 5 for totally agreeing. The 63 statements cover the 5 factors that can interfere in the organizational climate of the store: support from the head and organization, reward, physical comfort, control and pressure, and cohesion among colleagues. The questionnaire was answered by 24 collaborators. In general, the most favorable points for the organizational climate were Cohesion among colleagues, Support from the leadership and the organization and Physical Comfort. The least favorable factors were Reward and Control and Pressure. Along with the results, proposals for action plans were presented to improve the factors that are unfavorable to the organizational climate, so that they do not correlate and affect others