Gestão de processos da Coordenação Regional dos Colegiados Escolares da Superintendência Regional de Ensino de Poços de Caldas: desafios à promoção da gestão escolar democrática

Abstract

This paper has been developed within the scope of the Professional Masters in Management and Evaluation of Public Education (PPGP) of the Center for Public Policy and Evaluation of Education of the Federal University of Juiz de Fora (CAEd/UFJF). The management case studied comprehends the Regional Coordination of School Collegiates of the Regional Teaching Superintendence of Poços de Caldas (SRE), having as research clippings the School Collegiates of the 10 state schools of the city of Poços de Caldas. From 2013 to 2017, the nonexistence of planning for systematic actions and processes of this Coordination has been found, rather, isolated actions only as answers to demands – also isolated – from the State Secretary of Education of Minas Gerais (SEE), as well as difficulties with the management of the work process developed, which reflects on the performance of the school counselors and, consequently, in a participative school management. Hence, the following question came up: How can the Regional Coordination of School Collegiates of SRE Poços de Caldas restructure its work so as to develop actions to potentialize the mobilization and strengthening of the School Collegiates, a primary stance for democratic management? Thus, it is supposed as a hypothesis that this situation reveals the precariousness of this Coordination within the regional and state environment and collaborates to a poor performance of the school counselors. The general goal defined for this study has been to comprehend the difficulties of the Regional Coordination of School Collegiates of SRE Poços de Caldas as to the follow up of these departments in each school, besides proposing actions of systematization of work procedures of this Coordination. The specific goals were: i) to present the context of the case and the evidences of the problem; ii) to analyze the operation difficulties of this Coordination, as to the performance of the referred theory with the collected data analysis from the study research; iii) to develop an Educational Plan of Action for the restructuring of the work, seeking the perfectioning of the process management of this Coordination and the effectiveness of its presence along the schools, hence collaborating to the strengthening of the School Collegiates and the promotion of a democratic school culture, having as reference the contributions of Knowledge Management (KM) for the improvement of the public management given the red tape hinders. For such, we have used as methodology the qualitative research and as tools the application of surveys to the managers and members of the Collegiates of the state schools of Poços de Caldas, along with the semi structured interviews with the 3 government workers that work with the Regional Coordination of School Collegiates. The results of the research showed detachment and difficulties in communication flow between SRE and schools, invisibility of the studied Coordination and fragility of the access devices to information and knowledge, on the part of the School Collegiates. The study also signals ways for the prospection for future works, as to applying KM in education. Hence, the proposed Action Plan contemplates two fields, complementary: I) providing means of access to explicit knowledge and to the institutional knowledge of the SRE and to the implicit knowledge of other subjects and II) formative processes of socialization and internalization of knowledge.