Manifestações da comunidade escolar na SRE-Araçuaí: uma proposta de sistematização

Abstract

The present research was undertaken under the auspices of the Professional Program in Management and Evaluation of Education (PPGP) of the Centre for Public Policies and Education Evaluation of the Federal University of Juiz de Fora (CAEd / UFJF). The management case study undertaken here discusses citizen manifestations in the ambit of the State Secretariat of Education of Minas Gerais (SEE-MG), especially in the Regional Superintendence of Education of Araçuaí (SRE/Araçuaí). This study has the general objective of investigating and analysing how manifestations can generate information about school units, so that school inspectors, SRE or SEE-MG managers can access them more easily, as well as the specific objective of proposing management actions that will create conditions for the categorization and systematization of manifestations to favour understanding of the problems experienced in school institutions. The initial hypothesis, which was proven during the course of the research, is that SRE/Araçuaí receives a significant number of complaints and other manifestations on the most varied themes and regarding several different schools. Effort and time are expended in the investigation and subsequent referrals of these complaints. However, as each complaint is considered an isolated case no study is made of the common characteristics of the manifestations. Thus, there is no reflection on the causes of the complaints and the reports do not generate collective knowledge nor interfere in the way the SRE plans its actions. As methodology, we used field research, and as instruments we used interviews, questionnaires and documentary analyses. The Education Action Plan contemplates three actions: the first deals with resolving the situation of diverse forms of registration of manifestations with the creation of a "protocol for receiving complaints", which consists in standardizing the information so that they become comparable and easy to understand. The second action refers to the creation of a system that organizes, stores and categorizes information and that can produce indicators capable of assisting managers in their decisions. And the third action deals with the communication of this new system with the existing systems, in order to take advantage of pre-existing information.