Diretrizes para controle de informação documentada gerada pela implantação da NBR 15575 – edificações habitacionais – desempenho em empresas construtoras

Abstract

This work's main objective is to propose general guidelines for the control of documented information created on the implantation of NBR 15575 – Housing Constructions – Performance, in construction companies in order to to accomplish requirement 7.5 Documented information, part of the Rules of the Evaluation System of the Conformity of Building Services and Construction Companies (SiAC), of the Brazilian Program of Quality and Productivity of Habitat (PBQP-H), and keep on record, during the building life-time, the documents referring to the building. This research is justified because the implementation of NBR 15575 in the constructors is recent, and its impacts on the processes of the companies are still little known. In addition, PBQP-H requires builders to comply with NBR 15575 since 2017. Among the requirements of the regiment that must be met, there is the "Control of Documented Information", which requires that the construction company include documentation linked to the standar, which must be controlled according to specific rules. On the other hand, NBR 15575 does not specify measures for storage or control of the evidence generated by its implementation by companies. In this sense, the proposal of guidelines to control these evidences would facilitate the assistance on the part of the constructors. The methodology adopted involved, in a first stage, a bibliographic review to understand the theme "performance", and its evolution in Brazil and in the world; a review was also made on NBR 15575: its history of creation, its structure and its relation with the Brazilian Program of Quality and Productivity in Habitat. In a second stage, a case study was made in two companies, in order to identify which documents were being generated and how they were being controlled, besides the obstacles found in the process. The results pointed out the difficulties faced by the companies. Among them: the checklists used are not fully satisfying their role; the reports of materials test vary from building to building; there is no definition of rules for distribution of information, restriction of access, form of indexation (retrieval) and necessity of use; there is no standard structure of electronic directories; no rules have been defined for document version control, especially from third parties; there is no special precaution against protection, even if it's unintentional; there is no retention time definition for the records being created. Based on these findings, guidelines are suggested to be followed in order to reduce these difficulties. The research also proposed a verification checklist with suggested deadlines for record retention based on the NBR 15575 VUP. The first function of a checklist, in general, is to help the user to remember all the items of a task or process they must fulfill. In the case of NBR 15575, it is fundamental to adopt this tool, considering the extensive list of items that the company needs to attend. With the proposed in this research, the checklist also fulfills a second role, which is to define how long to keep the evidence of this attendance.