Processos de trabalho realizados pela equipe de campo do Centro de Políticas Públicas e Avaliação da Educação - CAEd

Abstract

The present dissertation was developed under the Professional Master in Management and Assessment of Public Education (PPGP) of the Education Public Policies and Educational Assessment of the Federal University of Juiz de Fora (CAEd / UFJF). The management case to be studied discusses the processes and dynamics developed by the CAEd/UFJF Field Team based on the difficulties pointed out by the Team members themselves. The objectives defined for this study were: (i) to critically describe the activities carried out by the Field Team; (ii) identify and analyze possible fragilities and problems that hamper the learning process of the activities carried out and their execution and (iii) propose actions in an attempt to find ways to minimize the weaknesses found in the research. We assume as hypotheses that issues such as: lack of specific degree and lack of experience, in performing similar activities, when assuming the position of Evaluation Assistant; the preparation for the accomplishment of the activities and the way in which the team appropriates the information regarding the new activities that must execute are factors that make difficult the understanding of these tasks. To do so, we used, as a methodology for data production, the application of a questionnaire to Team members, which had questions aimed at identifying the profile required for the hiring of employees,the perception of employees in relation to the organization of work processes for the execution of the tasks and also the position of the Coordination in relation to the improvement of the work processes of the Team. We also conduct semi-structured interview with the Coordinator responsible for this Team seeking to gather information that may serve as a basis for developing strategies to reduce the problems identified in the research. Under the theoretical contribution of Gonçalves (2000a), Paim et al. (2009) and Junior et al. (2012), we discussed the concepts of processes, business processes and organization of companies in processes, seeking people to work differently, through the valorization of teamwork, cooperation, individual responsibility and willingness to do a better job. Therefore, in order to minimize the difficulties identified by this research, an Educational Action Plan (PAE), composed of strategies implemented by the CAEd/UFJF Field Team, was proposed to improve the quality of the activities by identifying the problems related to the processes carried out by the Team.