Estudo das causas dos problemas mais recorrentes nos processos da aposentadoria da SRE de Caratinga/MG

Abstract

This thesis has been developed within the scope of the Professional Master’s Degree in Management and Assessment of Public Education (PPGP), in the Center for Public Policies and Educational Assessment of the Federal University of Juiz de Fora (CAEd/UFJF). The case to be studied will discuss the causes of the most recurrent problems in the retirement processes run by the Regional Education Board of Caratinga (SRE Caratinga), in the State of Minas Gerais, Brazil. In order to do so, the general objective of this study is to identify the causes of these recurrent problems in the retirement processes handled by the SRE Caratinga, from the moment they are requested at school, until their official publication. The specific objectives are: to describe the required procedures for retirement through a document analyses at the Department of Rights and Benefits and the observation of facts occurred in the workplace; to analyze the case stemming from the theoretical framework, available in chapter 2, and the field research data; and at last, to propose actions aiming the reduction of the problems aforementioned. We take as hypotheses that the lack of training, the management model adopted, the organizational culture, and the information flow can be factors that are influencing the institution’s results. The lack of training hinders access to new knowledges. This can disrupt the organization’s performance, since learning collaborates in a way so that the work is carried out efficiently. The management model and the organizational culture can also affect how work is done because they both have their own management procedures, which are reproduced during the implementation of the tasks. Yet, it can also be noticed a connection between management and organizational culture in information processing. The information flows are organized from a specific information management and several organizations are unable to handle such situation. The methodology adopted has a qualitative approach, defined through an analysis of official documents of the State of Minas Gerais, questionnaire applications, and interviews with pre-determined questions. The document analysis comprises the period of 2013-2016. The questionnaire was applied to 89 (eighty-nine) staff members of State Schools, and the interview was carried out with 2 (two) servers who work at the Department of Rights and Benefits, and with the head/supervisor of this section, for they are held responsible for tracking the retirement processes at SRE Caratinga.