Método de análise e solução de problemas na investigação e tratamento de ocorrências ferroviárias

Abstract

The proper know-how and the use of methodologies to investigate and especially solve a problem, through the elaboration of action plans that actually works with it’s root cause, are a constant pursuit of any company that provides a big competitive advantage. Therefore, the present study has as an the objective to applicate quality concepts and the analysis and problem solving method (MASP) in the analysis and treatment of railways occurrences in a rail freight transport company. Initially, from a literary review, a study about quality tools, and concepts and applications of the Analysis and Problem Solving Method to problem solving will be done. After the theoretical review, will be analyzed the railway occurrences established by the company as recidivists, for presenting the same root cause, noncompliance of a procedure, with the responsibility of the Board of Operations that occurred during the activity of maneuver in the years of 2015 and 2016 . Based on historical data and seeking, with support of some quality tools, to identify all the factors that contributed, prioritizing those considered primordials. After those analysis, will be elaborated action plans to treat the causes, comparing the action established and analyzing the occurrences with the support of the analysis and problem solving method, with the actions made to each one. At the end of the study, it is expected to identify the improvements of the methodology for the cause’s treatment, and then standardize it in the company for the future treatment of all the kinds of rail accidents and incidents.