Caminhos educacionais entre o processo de aumento dos índices de desempenho e a certificação ISO 9001: estudo de caso em uma escola do interior do estado do Amazonas

Abstract

The present dissertation was developed under the Professional Master in Management and Evaluation of Education (PPGP) of the Center for Public Policies and Education Evaluation of the Federal University of Juiz de Fora (CAED / UFJF). The management case studied discusses the management practices of the Rio Solimões State School, located in the municipality of Manacapuru / AM. This school was chosen for presenting positive educational results in relation to external evaluations, winning the State School Management Award (2008) and certified with the ISO 9001 (2015) seal. Its main objective was to analyze how school management organizes pedagogical activities in its daily practices, focusing on the following dimensions of school management: democratic and participatory management, pedagogical management, results management and people management; And as specific objectives: to describe the daily life of the school with a focus on the actions of the management team; Identify pedagogical actions that contributed to the good performance of the school in external evaluations; Verify the contribution of ISO 9001 Certification for the improvement of school processes; Propose actions that allow the dissemination of the actions carried out in the school between the other schools of the network. As a methodology for achieving the objectives, qualitative research was used as a research method to study the case using the following collection instruments: documentary analysis, such as Political Pedagogical Project, Internal Rules, Book of Records and Pedagogical Plans , Administrative and Financial; Observation and semi-structured interviews with the management team and teachers. For bibliographical revision we count on the works of Heloísa Lück (2009, 2011, 2012), Márcia Machado (2011, 2012), Marcelo Burgos and Ana Carolina Canegal (2011) and Francisco Soares (2002, 2004), among other authors that approach the theme of school management. In view of the analyzes carried out, it was concluded that the management seeks to develop a participatory work involving all members of the school community and seeking partnerships with families for the good progress of school activities and student learning. Based on these results, the Educational Action Plan presented brings actions aimed at the dissemination of these practices among the other schools in the network, as well as the insertion of new practices inherent to other schools in order to strengthen the state education network of Manacapuru, improving School learning.