Competências gerenciais na administração pública: identificação do gap de competências profissionais em uma instituição federal de ensino superior

Abstract

The managerial reform of the Brazilian state introduced a new model of public administration committed to efficiency, flexibility and results-oriented management. In pursuit of excellence in providing services to the company, the management model defines changes in roles and responsibilities of the public administrator. Basing on the model of competency management, this study aims to investigate and identify the gap, ie the gap of professional skills of civil servants invested in management positions in the central administrative unit of a federal institution of higher education. The construction of the theoretical debate is the approach of individual skills related to activities of a managerial nature, subject to effective recognition in academic and organizational context. The proposal is qualitatively evaluate the management skills and potential performance as perceived these professionals in their fields, to verify their compliance with the guidelines delineated in organizational outcomes, which guide the management reform. Other related issues, additionally, were the subject of discussion as people management, intellectual capital, knowledge management and learning. The method of research, we adopted the case study, limited to research environmental management of the public university in question. The nature of research is exploratory, descriptive and applied predominantly qualitative approach and the nature of the data. The sample consisted of managers selected by accessibility and distributed into two groups: top management, represented by the members that make up the strategic level of the institution, and middle management, understood by members of tactical teams responsible for managing sector. Research results show that, in general, no major differences observed between evaluations of groups of administrators surveyed. In analysis of the judgments made in the important criterion, all participants expressed high grades for skills studied, considering them relevant to the performance of their management practices, while the criterion field assessments showed the median satisfactory grades. It was not detected in any jurisdiction pointed critical level of failure, however competencies relating to people management, self-control of emotional balance in situations of pressure and stress in the workplace, participation in training courses, creation of environment conducive to knowledge sharing, planning changes and those related to innovation understood the main gaps found, and recommended investments in learning aimed at improving managerial category. From this study, it is expected to create opportunities for managers' self-assessment and reflection on the new realities and requirements of the public sector in relation to the fundamental skills and the perfect performance of their duties. Additionally, the research seeks to contribute to the targeting of policies aimed at training professional members of the management team of the public organization investigated.