Gestão do conflito e clima escolar: um estudo de caso em uma escola estadual do Amazonas

Abstract

The current dissertation was developed under the Professional Master on Educational Evaluation and Management (PPGP) at the Center for Public Policies and Educational Evaluation of the Federal University of Juiz de Fora (CAEd / UFJF). The studied case proposes an analysis of school conflicts management process on a school situated in the State of Amazonas where the registration indexes in occurrence books are perceived in asymmetry in the period that comprises the years between 2011 and the first semester of 2015. This work aim is to support new proposals that may improve the school environment through efficient mediation on intra-school conflicts recognizing the interpersonal relationships profile between school and community through the records in scholar occurrence books. The utilized method was documental analysis, where the sixteen records in greater evidence were taken account. These records were assorted according to the models produced and defined by the theoretical references, just as the narratives were transcribed to the appendix of this dissertation. From the rankings, numerous records were verified and categorized in three different groups: verbal aggression, physical aggression and irregular behavior. The bibliographic review was based on the ideas of Chrispino (2007), Abramoway e Mancini (2008), Nascente, Luis e Fonseca (2015) and Fonseca Rodrigues e Antonio (2012) since it treat specific themes like the ones brought to analysis: indiscipline, violence and scholar conflict, showing how they are perceived in the perspective of an occurrence book. Within the analysis it was verified that there is no conflict mediation process in the school environment and that the processes occurring during the records only managed to generate other conflicts. It was also verified that the content of the records is insufficient and does not provide enough data for analytical process and mediation of the conflict. Therefore, an Educational Action Plan was proposed which brings four actions aiming to systematize the occurrence records through a specific form that enables efficient mediation upon the registered information. Among these actions, will also be offered training for the educational subject to act as a mediator and an informative talk for students and community, motivating them to use this new implement.