O uso de formulações extremas na construção de pontos de vista em audiências de conciliação no PROCON

Abstract

This study aims to identify the claims as they occur in conciliation hearings held in PROCON through the descriptions made by the involved parties, as when describing people do assignments offering versions that make the complaint (complaint) relevant and credible. An assertion about the facts is only done when people have different versions and / or different interests, thus we see how different versions are contrasted to the construction of the fact, are the extreme formulations used by the parties in their reports. In an interaction, we are always arguing, or trying to convince the other to reach certain conclusions that are of our interest. The corpus analyzed corresponds to some conciliation hearings held in PROCON in a city located in Minas Gerais.