Aprimoramento de processos relativos a contratos, no Instituto Federal de Educação, Ciência e Tecnologia do Sudeste de Minas Gerais - Campus Santos Dumont

Abstract

Research objective: To understand, and subsequently propose improvements, how contract management, administrative supervision, and technical supervision processes can be enhanced at the IF Sudeste MG Santos Dumont Campus. Theoretical context: This research falls within the "Public Administration and Organizations" research line, aiming to contribute methods for optimizing the public organization under study and similar units. Topics discussed include Public Administration and the principle of public efficiency, process management and mapping, and the Normative Instruction regulating contract supervision and management activities. Methodology: A descriptive qualitative study was conducted. Data collection involved document analysis and personal interviews with contract supervisors and managers at the unit. Evidence was analyzed using thematic analysis. Results: Current routines at the Campus and four selected services were mapped, leading to the following proposals: optimized general and service-specific flowcharts; service-specific supervision plans including technical and administrative modules; and a general flowchart and a supervision plan for use in similar units. Originality/relevance: The study is original in that it proposes improvement methods and tools that did not previously exist at the IF Sudeste MG Santos Dumont Campus. The relevance of the research is demonstrated by its contributions aimed at improvements about supervision and management of outsourced contracts at the study site, thereby enabling more efficient process execution and enhancing the quality of services provided. Practical contributions (impact): If implemented, the proposed improvements could generate real impacts by enhancing the outsourced services by contracted companies. These benefits are focused on the organizational context, with impacts visible to the community through the increased efficiency of the services provided.