Atuação da inspeção escolar na mediação de conflitos interpessoais entre servidores nas escolas estaduais da Superintendência Regional de Ensino de Montes Claros/MG

Abstract

This dissertation was developed within the scope of the Professional Master's Degree in Management and Evaluation of Public Education (PPGP) of the Center for Public Policies and Evaluation of Education of the Federal University of Juiz de Fora (CAEd/UFJF), and deals with the role of the School Inspection in mediating interpersonal conflicts between employees in the state schools of the SRE/Montes Claros and has as its main objective to understand how the Inspection Service of the SRE Montes Claros should assist school managers in mediating interpersonal conflicts between employees, seeking to identify the weaknesses of this process. The specific objectives are: to describe the difficulties encountered by school inspectors in assisting school managers in mediating interpersonal conflicts between employees and to propose actions to minimize such difficulties; to analyze the factors that trigger the occurrence of manifestations in the Educational Ombudsman (OE) related to the proposed theme, in order to understand at what moments the support process of the Inspection Service of the SRE Montes Claros for school managers needs to be adjusted; propose improving the work of School Inspectors through actions to investigate appeals filed with the Educational Ombudsman's Office that deal with interpersonal conflicts between state school employees, with the aim of mediating and reducing this type of friction. Data from the Educational Ombudsman's Office from 2019 to 2022 and internal data from the Montes Claros Regional Education System filtered by the researcher were analyzed. The theoretical framework encompasses democratic management, restorative practices, and conflict mediation and organizational climate. From a methodological point of view, this was a predominantly qualitative research, with documentary analysis and application of a questionnaire to collect data for the case study. In the end, the factors that negatively interfere in the interpersonal relationship between employees of the state schools of the Montes Claros Regional Education System were identified and, based on these factors, strategies and actions were proposed that can be carried out by the school inspector together with the school management to promote more efficient conflict mediation, which provides improvement in human relations in the school environment.