A qualidade de vida no trabalho dos supervisores de taxação da superintendência regional de ensino de Paracatu

Abstract

This dissertation was developed as part of the Professional Master's Program in Education Management and Evaluation (PPGP) at the Center for Public Policies and Education Evaluation (CAEd) of the Federal University of Juiz de Fora (UFJF). During his time working as a Payroll administrator, the researcher observed that many colleagues expressed a desire to leave their roles as payroll supervisors due to the workload, complexity, diversity, and tight deadlines, as well as the negative impact on their quality of work life (QWL), personal lives, and physical and mental health. Given this context, the research sought to answer the following question: how satisfied are payroll supervisors at the Regional Superintendence of Education (SRE) in Paracatu with their quality of work life? The payroll supervisor, also referred to as a payroll administrator, is responsible for managing personnel-related expenditures for the State Department of Education of Minas Gerais (SEE-MG). The main objective of this study was to assess the level of QWL among payroll supervisors in the payment department of the SRE Paracatu, using Walton’s (1973) theoretical model as a reference, and to propose actions aimed at developing a plan for QWL improvement. To gather data, a structured questionnaire and a semi-structured interview were used, both grounded in Walton’s (1973) QWL model. This model was chosen for its simplicity, clarity (eight dimensions), and comprehensive scope, analyzing variables such as fair and adequate compensation, working conditions, capacity development, growth opportunities, social integration, constitutionalism, work-life balance, and the social relevance of work. The results showed that payroll supervisors face significant challenges across several QWL dimensions, particularly in regard to fair compensation, working conditions, and work-life balance. The study revealed that many supervisors feel overwhelmed and dissatisfied with their current working conditions, which has negatively impacted their physical and mental health. Based on the data collected, action plans were proposed to improve QWL for payroll supervisors in the payment department of SRE Paracatu. Key recommendations include revising compensation policies, improving working conditions, offering professional development opportunities, and promoting a better work-life balance. Furthermore, the study suggests directions for future research, such as: comparative studies across different SREs to identify variables that may affect QWL differently; evaluations of the impact of the proposed actions after implementation to determine whether there have been improvements in supervisors’ QWL; and deeper investigations into psychological factors affecting QWL, such as stress, burnout, and job satisfaction. In conclusion, the research highlighted the urgent need for interventions to improve the quality of work life of payroll supervisors, aiming not only to enhance the well-being of these professionals but also to improve the efficiency and quality of the work performed at SRE Paracatu.