Tomada de decisão na universidade: proposição de indicadores para a coordenação administrativa da Universidade Federal de Juiz de Fora, Campus Governador Valadares

Abstract

Objective of the research: propose indicators, after evaluating their feasibility and relevance, capable of supporting decision-making within the scope of the Administrative Coordination of the Federal University of Juiz de Fora, GV campus. Theoretical framework: decisionmaking is an inherent process in organizations, and in the context of this study, its relationship with federal public universities, their types, and characteristics is discussed. It also addresses management indicators, presenting their classifications and desirable properties. Methodology: a qualitative, exploratory study was conducted. Data collection involved documentary research and personal interviews with managers from the Administrative Coordination. Evidence analysis was enabled through thematic analysis. Results: as a result of the research effort, six indicators were proposed: "management effectiveness," "contract renewal effectiveness," "contract payment effectiveness," "budget effectiveness," "remote work effectiveness," and "infrastructure provision effectiveness." Their feasibility was evaluated, as well as their relevance - through discussions with managers about the properties of utility, validity, reliability, and clarity. Originality/relevance: the research is original, as it focused on proposing managerial tools previously nonexistent in the Administrative Coordination of the Federal University of Juiz de Fora, Governador Valadares campus. Practical contributions (impact): if implemented, the indicators may promote evidence-based decision-making. These could be established over time, supporting planning and accountability for the highlighted body’s actions. The impacts are potential; however, the implementation process will make them real. Outcomes are directed at the organizational context. Nonetheless, management improvement in a public university generates social externalities - whether through cost-effectiveness or by increasing the effectiveness of its core activities.