Sistema de gestão escolar SisLAME: estudo para viabilizar o aumento da utilização dos seus recursos por parte dos parceiros da Fundação CAEd

Abstract

This thesis was developed within the scope of the Graduate Professional Program in Management and Assessment of Public Education (PPGP) of the Faculty of Education (Faced) at the Federal University of Juiz de Fora (UFJF). It aims to evince how the technical support of the Center for Educational Assessment (CAEd) can contribute to improve the usage of the System for School Administration and Control (SisLAME) in the municipalities partnered with the CAEd Foundation. Specifically, this work aims is to: (i) describe the municipalities that use the system and the tools available on SisLAME by mapping the use of the items according to the actors involved; (ii) identify and analyze the factors that hinder and limit the use of SisLAME by the contracting municipalities; (iii) propose actions that can minimize the obstacles faced by users towards using the system and increase the capacity of the website to meet customers’ needs. The study adopted a field research approach by performing questionnaires with school secretaries from the SisLAME contracting municipalities. This strategy seeks to obtain a macro view of the aspects to be improved and, stemming from there, develop proposals for improvement of the system. It is important to emphasize that the justifications frequently given for not using the system may focus on the user, such as lack of knowledge of the tool, lack of digital literacy, and resistance to technological practices. However, it is vital to consider that some of these difficulties may be related to the system itself, which may not be intuitive, easy to use or present usability limitations. From a theoretical perspective, this work is grounded on two main axes: information management, since administrative practices involve obtaining, transmitting, and storing information; and the challenges of technological practices. The research follows a mixed methodological approach, as it combines document analysis of technical reports generated by support services, the application of questionnaires to school secretaries, and semi-structured interviews with support technicians. Lastly, seeking to suggest concrete actions to improve the use and effectiveness of the school management system under study, an intervention is proposed. It is expected that the results of this work will identify opportunities and propose strategies to increase the use of the SisLAME resources, allowing the CAEd Foundation partners to fully take advantage of its functionalities, contributing to more efficient school management and, consequently, to the improvement of the quality of education.