O acolhimento à demanda espontânea em uma equipe de saúde da família: fragilidades e proposta de intervenção

Abstract

The disorganization of the work process in basic health units brings harm to the team, the user, and the health network. Transforming this reality requires professionals committed to a teamwork process. Participation in the construction of knowledge, knowing and doing, translates into responsibility, being one of the recommendations of the Ministry of Health as a proposal for structuring Primary Health Care and the National Humanization Policy as a proposal for healthcare reception. The objective of this study was to build, together with Primary Health Care professionals in a municipality in the south of Minas Gerais, a feasible proposal for organizing the reception of spontaneous demand. This is an uncontrolled, qualitative intervention study of the Charles Maguerez Arc Method carried out in a Basic Health Unit located in the municipality of Extrema, Minas Gerais. The results found from the meetings with the health team following the steps, using Charles Maguerez's Arch Method, provided changes in the work process, allowing the reorganization of the health reception, with the aim of incorporating the reception of health into their daily lives. spontaneous demand in a resolute and equitable manner, through instruments created by the team that provided technical and technological products. To standardize and standardize the team's actions, it was also necessary to describe a standard operating procedure.