Ouvidoria especializada em ações afirmativas: o papel mediador desempenhado em uma universidade pública

Abstract

This dissertation seeks to understand, based on the pioneering experience of the Federal University of Juiz de Fora, the role that can be played by an ombudsman specialized in affirmative actions in contemporary Brazilian public universities. The research is characterized by a case study, of a qualitative-exploratory nature. To this end, in-depth interviews were carried out with institutional actors who had or have some connection with the specialized ombudsman and document analysis was carried out. The data collected in the field was systematized and organized to understand and interpret the results, through thematic analysis. The results suggest that the ombudsman's purposes, institutional configuration and routines are being placed at the service of identity demands, heightened by the imbalance of social and organizational forces. It appears that the role to be played is that of a symbolic and concrete safeguard in combating conduct contrary to pluralism. By acting in conflictual situations, recognizing facts, arguments and counter-arguments, it contributes to fair mediations. It can also monitor recurring facts, typify them, measure them and translate them into subsidies for the construction of cultures contrary to discrimination, violence and arbitrariness.