Fatores condicionantes para o aprimoramento da gestão e fiscalização dos contratos de terceirização com dedicação exclusiva de mão de obra na Universidade Federal de Juiz de Fora - MG

Abstract

The management and inspection of contracts are essential aspects of public procurement, with the objective of monitoring purchased goods or contracted services. In this universe, outsourced services with Exclusive Dedication of Labor stand out, which, according to Normative Instruction 05/2017, are services in which employees are available to the contractor and also enable their supervision. However, failures to follow up on these contracts can cause various damages to the contracting party, such as ratification or receipt of a low-quality service. Thus, aiming at the benefits arising from the adequate control of services, the dissertation sought to answer which factors are conditioning factors for the success of the management and inspection of outsourcing contracts with exclusive dedication of labor at UFJF. In this way, documentary and field research was carried out, in the field research semistructured interviews were carried out with the research subjects, with which the aim was to highlight, based on the experiences of the interviewees, the most relevant quality requirements for the management and supervision of contracts, in order to list the main factors, challenges and considerations, which contribute to improving their operationalization.The results showed that the success factors include: having the support of the immediate superiors, carrying out the selection of servers with an adequate profile, establishing the mapping of the work processes. Also, having a sufficient number of servers, observing legislation and contracts, maintaining an environment of cooperation with companies. In addition, maintaining an information management system, promoting the eventual recycling of knowledge, and maintaining impersonality in work relations.