Gestão das competências individuais em uma delegacia da Polícia Rodoviária Federal: desafios e possibilidades de avanço à luz da construção coletiva

Abstract

The success of the Competency-Based Management Model is inherently dependent on the effective participation of the organization's employees. In order to analyze the extent to which competency development occurs collectively, this research highlights the adoption of this model in a police organization. The focus institution is the Federal Highway Police (PRF), and the objective of the study is to understand how the development of individual technical competencies, defined as specific and mapped by the PRF, occurs from the viewpoint of the federal highway police officers stationed in Barra do Piraí/RJ, who work in frontline activities. To achieve this, a survey was conducted on the diversity of competency concepts, their occurrence in the organizational context, and their development through learning. The content emphasized the importance of collectively constructing competencies to validate the system, thus avoiding distortion and inefficiency, as highlighted in critical reflections on the model. Additionally, a historical contextualization of the studied organization was conducted, along with an analysis of the specific competencies mapped for its police officers engaged in frontline activities. Regarding the methodological procedures, this study is classified as applied research with a qualitative orientation. It is a case study that employs structured interviews with content and thematic analysis as procedures. The results indicated that the PRF’s competency mapping can be validated, as it was constructed through an appropriate method. Moreover, the interviewed police officers considered it satisfactory since it closely aligned with their job activities. However, several gaps were identified in maintaining the model, such as the lack of understanding of PRF concepts and strategies by the police, the absence of reward mechanisms for competency development, the lack of a career plan and professional growth perspective, as well as a lack of perception of social benefits. Additionally, issues such as lack of transparency, ineffective communication, centralized decisionmaking, poorly selected managers, and a lack of incentives for learning were raised by the police. As a contribution, this research proposes actions to improve competency development within the institution, presenting proactive measures to increase the involvement of all employees.