Ações educacionais para desenvolvimento de competências individuais dos oficiais de justiça da Seção Judiciária do Rio de Janeiro

Abstract

The research aimed to identify the initial training needs for a process servers to assume their duties, considering the competencies required for the position, assuming that the successful candidate lacks the necessary prior knowledge to perform the inherent duties of the position. To achieve this, the theoretical framework focused on the theory of competency development through training, in addition to the methods used for competency mapping and training needs assessment. Based on these foundations, the methodology consisted of a qualitative case study, focusing on the perceptions of process servers from the Judicial Section of Rio de Janeiro. Semi-structured interviews were conducted, and questionnaires with a five-point Likert scale were administered to 14 employees in the group. The interview guide was informed by themes developed through the lens of the theoretical framework, and primarily employed content analysis procedures without quantification. In the documentary research, it was observed that studies on the topic of competencies within the scope of the Federal Judiciary had not yet addressed the activities performed by process servers. The results obtained fulfilled the necessary steps for competency mapping, and the individually administered questionnaires revealed gaps in the development of six individual competencies: efficiency in executing warrants, communication (oral and written), public service, organization, observation and attention, and emotional self-control. Assessed that the training offered by Judicial Section of Rio de Janeiro would not be sufficient to achieve this objective, the analysis supported the creation of a technical artifact divided into three educational actions, aligned with the objectives of the Professional Master's Program in Public Administration. It is believed that the research contributes to the study of competencies within the scope of the Judiciary, being applicable in other contexts and for other social groups, thus also contributing to the development of other areas within the institution. In practice, it is expected to lead to a more expeditious delivery of justice to society.