O trabalho nas centrais de teleatividades e sua relação com a produção do valor no século XXI

Abstract

This dissertation aims to understand the relationship between the work of teleoperators in Teleactivity Centers and the production of value in the 21st century. For this, a bibliographical review was carried out that sought to systematize the main questions on the subject. This study sought to deepen our knowledge of the essence of the capitalist mode of production, pointing out its main categories. We seek to understand how the process of capital appreciation works and how the growing technological advance influences the production of value in the 21st century, marked by the financial, informational and digital phase of capitalism. Finally, we seek to understand the essential characteristics of the Service Sector, where the Teleactivity Centers are located, and the work of teleoperators. Work is a fundamental social relationship for the existence of society, studying its deepest characteristics can provide important tools for analyzing reality. The Teleactivity Centers constantly absorb technological innovations and employ a large number of workers, being a privileged space to study some characteristics of work in the contemporary world. The results obtained with this research revealed that the work of telemarketers contributes directly or indirectly to the production of value in the 21st century, significantly accelerating the time of capital rotation. The incessant production of commodities necessitates consumption in the same proportions. If a commodity is not consumed, the capital put into circulation is lost. The faster a commodity is consumed, the faster the production of a new one can occur. The commodity is a form assumed by capital and production, for the capitalist, is nothing more than a means of valuing it.