Acolhimento e Humanização como ferramentas efetivas na Odontologia: protocolo de sala de espera

Abstract

Anxiety and fear are frequent emotions in today's society, affecting people of different ages and social classes. These are conditions that also accompany dental treatment and can greatly influence the behavior of patients during care, characterizing a universal problem. Knowing the possible reactions of the patient in the dental environment helps dental treatment, therefore, it is extremely important to address the biopsychosocial aspects that involve their context of life and that are capable of generating negative behaviors. The objective of this work was to evaluate the role of humanization and welcoming as important and necessary tools in reducing anxiety among dental patients, using communication, simple and respectful attitudes towards others, solidarity, trust, affection and individualized attention in welcoming the waiting room. Based on the scientific literature, what is perceived is that the practice of welcoming and humanization in the dental context presents similar and positive results, providing a more harmonious and healthy relationship between patient and dentist, reducing states of anxiety and fear. It is possible to conclude that the feelings of security and well-being, generated in the patient, contribute to his return to consultations, positively impacting his oral health.