O Núcleo de Tecnologia Educacional (NTE) da Superintendência Regional de Ensino de Monte Carmelo e o desafio das revisitas no atendimento às escolas de sua jurisdição

Abstract

The actual dissertation is developed within the scope of the Professional Master's Degree in Management and Evaluation of Public Education (PPGP) from the Center for Public Policies and Education Evaluation at the Federal University of Juiz de Fora (CAEd / UFJF). The management case to be studied will present the challenges of the Educational Technology Center (SRE), in the context of the SRE Monte Carmelo jurisdiction, in view of the rework caused by the flow of technical assistance to schools and, put it under discussion, using the model process management, in order to seek a reduction, or even a possible elimination of this bottleneck. In this sense, the research question proposed for this study is: what actions can the Educational Technology Center of the Regional Superintendence of Education in Monte Carmelo take to reduce rework in serving schools in its jurisdiction? The general objective defined for this study is to analyze the causes of rework of the NTE of the Regional Superintendence of Education in Monte Carmelo and propose actions to avoid it. The specific objectives are: i) to describe the work procedures of the Educational Technology Center of the Regional Superintendence of Education in Monte Carmelo, ii) to analyze the factors that imply the execution of rework in the activities of the NTE and, iii) to propose actions that minimize carrying out rework in the activities of the Educational Technology Center of the Regional Superintendence of Education in Monte Carmelo. It is a fact that the problem of rework has caused disturbances in the work flow of the sector, and consequently, in the process of assisting schools. In this sense, this case study assumes that the causes of NTE's rework are associated with the absence of an effective management of the flow of assistance to schools, therefore requiring internal management of processes. The theoretical framework chosen to analyze this management case is based on “Management by Processes” and “Knowledge Management”. For this purpose, the analyses of researchers such as Silva (2004), which addresses knowledge management, and Kipper et al. (2011), dedicated to management studies by processes, are useful. To do so, we will use, as a methodology, the case study with a qualitative approach and as instruments for collecting data, questionnaires and interview scripts to be carried out with SRE and school administrators, and the professionals who work at NTE, involved in the process of technical assistance to schools. From the research carried out it was found that the nucleus feels addictions in their work routine and, needs process management, as well as a blunt synergy with schools.