Gestão do conhecimento no serviço de inspeção escolar de uma Superintendência Regional de Ensino do interior de Minas Gerais

Abstract

This thesis was developed during the master‟s degree at Universidade Federal de Juiz de Fora (CAEd/UFJF). The motivation to developing this paper is due to the importance of the services provided by school inspector in the education system of The Minas Gerais State, as well as for the pursuit would be constituting the actions connected to the knowledge management in the inspection area and what would be the possibles enhancements related to the knowledge management to the School Inspection Service. The current study analyzed the process of the knowledge management produced by school inspectors of one Region Superintendency of Education in the countryside of Minas Gerais. This Region Superintendency of Education is called Etheria, being a fictitious name to protect the identity of the Institution and all the others involved in this research, at this is an academic purpose research, whose purpose is analyze the management and the work processes in the Inspection area and, in no way, the aim was report or incriminate someone. In this way, the leading question is: which actions can be taken to improve the processes related to the knowledge management produced by school inspectors from Ethéria? The aims to this study are: describe concerning of school inspection, emphasizing its responsability in the process flow of information between the educational institutions and assess the procedures of knowledge management produced by the school inspectors performance at Etheria; carry out a theoretical framework study concerning knowledge management to analyze the data submitted on the field research; and propose actions that systematize the information to improve the implementation of the knowledge management to the School Inspection Service. The study hypothesis is that the School Inspection Service from Ethéria may enhance the knowledge management yielded in this segment. For this purpose, was used as methodology a qualitative approach, a questionnaire was applied to the Ethéria inspectors to gather information and the managers and the responsible for the protocol and files was interviewed as well. The theoretical framework used is guided mainly by Nonaka e Takeuchi (1997) and by Longo et al. (2014). After analysis of the data taken from the field research, was proposed an Education Plan of Action to contribute to improvement of the School Inspection Service processes, more specifically, those which solve the difficulties related to the various stages from the knowledge management in the inspection servisse.