As denúncias apuradas pelo serviço de inspeção relacionadas à gestão de pessoas: um estudo de caso na Superintendência Regional de Ensino de Varginha

Abstract

The present dissertation is developed in scope of the Post-Graduation Program in Management and Evaluation of the Public Schooling (PPGP) in the Center of Public Policies and Evaluation of the Education at Federal University of Juiz de Fora (CAEd/UFJF). The overall objective was to analyze what actions can be implemented to reduce complaints related to the management of people who are received and cleared by the inspection service of the Varginha Regional Teaching Superintendence. Denunciation is the means by which the public or private agent communicates to the Public Administration the occurrence of possible irregularities in the public service. The methodology used involved a case study through a qualitative approach, using documentary research and interviews to gather information in the field research. We sought to verify the difficulties of performance of respondents (inspectors and directors) in dealing with issues related to people management. The research results show little knowledge of managers and inspectors on this theme, indicate their main difficulties in acting in this dimension; poor communication between school management and the community; deficiency in the process of finding a complaint regarding the application and follow-up of remedial measures. The main cause indicated is the lack of formation and training in this dimension, offered by both SEE and SREV. Therefore, in order to minimize the volume of complaints with this content, the Educational Action Plan (PAE) suggests actions that may be taken to address the diagnosed problems.