Os desafios para o cumprimento dos prazos no processo de homologação dos estágios do curso de medicina da Universidade Federal de Juiz de Fora pós implementação do Sistema Eletrônico de Informações (SEI)

Abstract

The current research aims to describe and analyse the approval process for internships following the implementation of the Electronic System Information (SEI), suggesting actions to optimize this flow and prioritise the commitments to the institute’s deadlines. Therefore, the main question of this search is: “How to optimise stages of the approval processes for mandatory supervised internships in the course of Medicine at the Federal University of Juiz de Fora (UFJF) so that it takes place within institutional deadlines?”. Therefore, it was described as the operation of the internship in Medicine in Brazil, including its schema of mandatory internships and the adaptations made by UFJF to meet the requirements of the Internship Law (Brasil, 2008). Data from the company's information systems were analysed institutionally, in addition to the repository and electronic mail of the Guidance Committee for Internships (COE), during the second half of 2022, to identify critical points in the internship approval process. In Chapter 2, we sought to contextualize the research, addressing the impact of the Covid-19 pandemic and the changes in the approval flow with the transition from physical procedures to electronic format. The physical process was compared to the electronic one after the implementation of the SEI, using as a reference the findings of Claudino (2020), who analyzed the flow before adopting the system. Chapter 3 was developed based on qualitative methodology. Interviews were carried out with three of the main internship managers regarding mandatory requirements of the Medicine course, and questionnaires were applied to grantors of the Juiz de Fora City Hall regarding the largest universities in the Southeast region that offer the course. The development of field research instruments, aligned with the objectives of the study, was based on three theoretical axes: process management, management information and inter-organizational coordination. The analysis of the results allowed us to validate the challenges highlighted in the previous chapter but also deepen the understanding of the obstacles in the process approval flow. Challenges like the loss of protagonism of students and the transition from conventional bureaucracy to digital, for example, emerged after the implementation of the SEI and were identified only in field research, without being previously observed. Based on the theoretical foundation discussed and the findings of the field research, an Educational Action Plan proposes measures to mitigate or solve the main identified challenges. The suggested actions aim to improve flow procedures approval of internships, improving management efficiency and effectiveness, ensuring the smooth progress of activities and compliance with institutional deadlines.