Design de serviço e as contribuições para o projeto de ambientes corporativos

Abstract

Service design is a discipline that organizes all the resources of a service including people, communications and infrastructure. Its aim is to make services more useful, desirable and usable while being consistent with the needs of users and service providers. The methodology for project design, it allows the point of view of different users to be incorporated into the design or improvement of a service and within the environment built from its holistic and interdisciplinary nature, it can contribute to more creative projects within the scope of Architecture. However, due to the studies on the relationships between service design and architecture being in the first steps, there is still no protocol applicable to spaces based on the logic of design service. This work, therefore, seeks to contribute to this discussion and to the development of research already started in the Ágora/UFJF research group, from the corporate environments .Therefore, a literature review and a practical experiment with the employees of the Regional Center for Innovation and Technology Transfer of the Federal University of Juiz de Fora - CRITT/UFJF were adopted as a methodological procedure , with the objective of contributing to the collection of information. Data that allow and visualize the possibilities that service design can enhance for corporations. The results indicated that the use of the methods and tools of service design can assist in the analysis and diagnosis of the space and in a stage prior to the architectural project, inserting the user and giving greater potential to the design of the space where the services are offered.