Mapeamento de processos: caso de gestão na Associação dos Produtores Rurais de Conceição do Formoso

Abstract

This study aimed to analyze the critical points in the current processes of milk reception, storage, and dispatch, proposing improvements to be applied to these processes in an association of small rural producers in the Conceição do Formoso District, located in Santos Dumont/MG. The research is characterized as a management case study, employing process mapping techniques, qualitative analysis, and the development of an action plan using management tools such as the 5 Whys method, the PDCA cycle, and an action plan based on the 5W2H methodology. The methodology employed included direct observation and a semi-structured interview with the association's president. The results showed that the joint storage of milk by various producers, coupled with the absence of formal records and a structured milk traceability system, highlights the association's vulnerability regarding financial liability in cases of non-conformities in the milk supplied to the dairy. Based on the previous diagnosis, improvement proposals were developed to promote the standardization of milk quality tests, the implementation of systematic records, and the creation of individual traceability mechanisms for each producer. It is concluded that the study met its objectives.