Ferramentas em tecnologia da informação e seu papel no processo de trabalho no âmbito da atenção primária à saúde

Abstract

The field of Primary Health Care (PHC) has become an increasingly essential theme with regard to discussions on the organization of the provision of health care to people within the Health Systems of the world. In Brazil, through the Family Health Strategy, under the dictates of the National Policy for Primary Care, the performance of multidisciplinary teams in the territory, called Family Health teams (FHT), is established. Within the field of Health Informatics, Communication and Information Technologies (ICTs) have increasingly contributed to Health Information Systems around the world, generating increasingly better data representative of the performance of professionals in PHC as well as facilitating their sharing, within the principles of secrecy and confidentiality. This work aims to propose a tool (CHIPS Informational Device), developed by the researcher, as an auxiliary device to the FHT, in the organization of the work process and the assessment of the perception of doctors and nurses, members of the teams of Family Health of Varginha, Minas Gerais, regarding its use. The CHIPS informational device was developed by the author using Google Sheets resource, from the company Google and accessed for free. From the proposal to share this device with other FHT, it was necessary to prepare instructional material about its use and to assess the perception of professionals regarding the use of the tool through a questionnaire, after three months. Fifteen professionals from seven teams participated in the research and the analysis of the questionnaires revealed the potential of the CHIPS Informational Device as an aid in the work process of the teams, especially regarding the organization of care for people under home care and for those in mental distress. There is even potential regarding the organization of people who use some type of psychotropic drug, in relation to their dispensing and regarding the movement of people in other levels of care. The relevance of the tool for the participating teams is verified, and it is expected that it will be used by a greater number of Family Health teams, in different scenarios, for more general inferences.