Cultura, hierarquia e poder: implicações na comunicação interna da Polícia Civil de Minas Gerais

Abstract

The Civil Police of Minas Gerais State has been trying to adapt to the most recent communication technologies, gradually increasing the way how messages related to its services are spread over the general public throught digital media, and traditional one, however the use of these tools has not been sufficient to hold the dissatisfaction. Considering the evidence of disapproval from the external public about the services the lack of care that the organization and Minas Gerais State government have with issues related to the police work itself, our research issue concerns the capacity of communication efforts to fit the parameters suggested by the academic literature of Organizational Communication. In such a context, they would contribute in reducing the negative effects of this view. The hypothesis to be tested here, based on the analyzed corpus, refers to the thesis that probably due to the adoption of a more open communication policy. In an institution marked by a conservative culture, a rigid hierarchical system and power relations that lean towards to support those at the top of its organizational chart which might, these be reasons that interfere negatively in the communication flows, resulting a lack of motivation to the internal public and an incompatible image with what the organization preaches. It is known that the majority of the employees working in the Media Advisory are intended to the treatment of external communication. It is therefore believed that internal communication is not the immediate concern of the head. The Content Analysis of the internal bulletins published on the intranet of Civil Police of Minas Gerais Statet for a period of one month (July 15 to August 15, 2018) aims to seek indications of culture, hierarchy and power and to test them in order to be able to infer if these characteristics have able to infer if these characteristics have influence the internal communication of the institution. Fifty texts of responsibility of the Advisory Council of Acts were collected, categorized and analyzed taking into consideration their contents, among semantic, syntactic, lexical, expressive criteria, as well as visual presentation. The choice of internal bulletins was due to the fact that they are always available for consultation and also to be the intranet the only accessible product of internal communication. To conclude, this assessment also required a deepening of the historical context and knowledge of the communication tools and strategies applied by the organization, focusing on the internal public.