Gestão do patrimônio mobiliário público: avaliação do aplicativo de inventário da Universidade Federal de Juiz de Fora

Abstract

The central theme of this dissertation is the evaluation of information systems in the public sector, focusing on the application used for the asset inventory of the Universidade Federal de Juiz de Fora (UFJF). The study investigated the main challenges faced from the perspectives of users, Information Technology support, and inventory managers, aiming to evaluate the tool used to conduct the inventory. To achieve this goal, a mixed-methods approach was adopted, combining structured questionnaires and semi-structured interviews to capture both quantitative and qualitative data. Data collection took place in March 2026, yielding 46 valid responses to the electronic questionnaire and 3 interviews. The main results indicate a generally positive evaluation, although operational and training flaws were identified. These findings supported the creation of a Technical and Technological Product (TTP), consisting of a structured action plan to guide the development of the system's next version, making it more efficient, intuitive, and aligned with institutional needs. The study contributes theoretically by providing empirical evidence on technology evaluation in public administration, delivering direct inputs for managerial decision-making to reduce technological friction and optimize work routines. The relevance of this study lies in its contribution to strengthening public asset management, valuing the user experience, and promoting the use of more effective technological solutions in public administration. For future studies, the adoption of longitudinal approaches is suggested to assess the tool's evolution over time.