Contribuições do mapeamento de processos na gestão da produção leiteira: um caso de gestão da fazenda do Funil

Abstract

The his study aims to analyze the contributions of process mapping to the management of dairy production in a family-owned rural property located in the municipality of Juiz de Fora, Minas Gerais, through the application of the Management Case model proposed by the Faculdade de Ciências Contábeis e Administrativas (FACC). Based on the collection of productive, financial, and operational data, the dairy production processes were mapped, allowing the identification of bottlenecks, inefficiencies, and critical points related to low herd productivity, lack of professional management, dependence on a single marketing channel, and the influence of external factors such as input costs and climatic conditions. From this analysis, action plans structured through the 5W2H tool were proposed, focusing on improvements in production processes, feeding management, animal health, genetics, milking practices, farm management, and marketing diversification, considering the producer’s financial reality. The expected results indicate that process mapping contributes to increased productive efficiency, improved profitability, and the sustainability of dairy farming, strengthening rural property management.