Uma contribuição sobre o estudo do sistema de emergência e segurança pública

Abstract

Unlike many countries, Brazil does not use a single emergency and public safety number, which makes access to services less agile. This study aims to propose the unification of the emergency and public safety number, based on data from institutions and agencies related to the municipality of Juiz de Fora. To this end, a bibliographic and documentary methodological approach was adopted, in addition to gathering information from agencies and institutions responsible for emergency and public safety services in the municipality of Juiz de Fora. The bibliographic and documentary research enabled the analysis of Brazilian legislation (bills, Anatel Resolutions, the National Emergency Care Policy, and the Emergency Care Network) and the international models 911, from the United States, and 112, used in European Union countries. The survey research with these agencies returned qualitative and quantitative information that facilitates the analysis of the municipality of Juiz de Fora. Finally, the work presents practical and future proposals, such as the development of a National Single Number Policy (PPNU), aimed at modernizing and standardizing emergency systems in Brazil, with the implementation of a single service number.