Desafios na produção de registros pela inspeção escolar de uma Superintendência Regional de Ensino do estado de Minas Gerais

Abstract

This thesis is developed within the scope of the Professional Master's in Education Management and Evaluation of the Center for Public Policies and Education Evaluation of the Federal University of Juiz de Fora (CAEd/UFJF). The case studied discusses the records of the School Inspection of a Regional Superintendence of Education (SRE), which belongs to the State Department of Education of Minas Gerais (SEE). To this end, it is necessary to understand the context of the School Inspection Service. Thus, this case proposes to answer the question: what actions can the SRE management adopt to improve the quality of records produced by School Inspectors? The general objective of this study is to identify and analyze the failures in the records produced by the School Inspection Service (SIE) of an SRE and to propose actions for the problems found. The specific objectives are: i) to describe the SIE, the records produced from monitoring school activities and the problems found in them; ii) to analyze the problems identified in the records of the School Inspection Service; and iii) to propose an Educational Action Plan (PAE) that improves the way information collected by school inspectors is recorded. The method used in the analyses of this study is the qualitative perspective. For field research, questionnaires and interviews were used as data collection instruments. The theoretical framework of this study encompasses the analyses of researchers who address Knowledge Management (KM) and Information Management (IM). Some authors, such as Strauhs et al. (2012), Davenport (2002), Lemos and Silva (2009), address the theory involving KM and IM, and Batista (2012) presents the KM model for public administration in order to produce results for the benefit of citizens. Data collection in the field research was done through a questionnaire and an interview with school inspectors. After data analysis, an Educational Action Plan was developed with proposals for the Regional to promote the improvement of records produced by the IE, contributing to decision-making by the Superintendent and the SEE. The proposals consist of: revitalization of meetings held periodically with the IE; training focused on the production of records for the IE; development of a Visit Term model through a Community of Practice (CoP); and the adoption of tools for monitoring and storing records produced by the IE.