Utilização dos Sistemas de Informação pelo setor de pagamento da SRE de Montes Claros: desafios e perspectivas

Abstract

This research was conducted within the scope of the Professional Master’s program in Education Management and Evaluation (PPGP) at the Center of Public Policies and Education Evaluation of the Federal University of Juiz de Fora (CAEd/UFJF). The management case concerns the backlog of services in the payment sector observed at the Regional Superintendence of Education (SRE) of Montes Claros. Hence, the general objective of this research is: to identify the issues that lead to the excessive accumulation of pending services in the Montes Claros SRE’s payment sector, and to propose improvements in order to reduce this backlog in the payment sector of the SRE through the use of Information Systems. This study discusses the challenges and perspectives for reducing the service backlog in the payment sector of the SRE through the use of Information Systems. For research purposes, the temporal scope covers the years of 2019 to 2023, and the study is based on a theoretical framework composed of authors addressing subjects like public administration, Information Systems, and Strategic Planning. The methodology consists of a case study with a qualitative approach. As research instruments, questionnaires were applied to the employees responsible for processing the payroll of the 163 schools linked to the SRE Montes Claros, and a discussion roundtable was held with the payroll processors. Based on collected data, several problems were identified, such as a reduced number of assessors, high staff turnover, inadequate task distribution, lack of training, and the absence of standardized practices. Additionally, challenges concerning the use of codes and operational issues within the employed systems were observed. These factors highlighted the sector’s difficulty in managing its multiple demands, increased by the lack of a clearly defined management strategy. Based on research findings, an Education Action Plan (PAE) was developed, integrating Strategic Planning with Information Technology Strategic Planning. The proposed measures aim to optimize the organization and prioritization of activities by setting clear goals, promoting continuous staff training and enhancing process integration and standardization.