Gestão do conhecimento no setor de prestação de contas da Superintendência Regional de Ensino de Guanhães

Abstract

This dissertation was developed within the scope of the Professional Master's Program in Management and Evaluation of Education (PPGP) at the Center for Public Policies and Education Evaluation of the Federal University of Juiz de Fora (CAEd/UFJF). It is a management case study that focuses on Knowledge Management (KM) in the accountability sector of the Regional Education Superintendence of Guanhães. Starting from an initial diagnosis related to a high number of diligences—requests made by the Superintendence to schools when flaws are identified in the accountability processes—the general objective of the research is to understand the causes of the high number of diligences in order to propose actions to reduce this number and the resulting liabilities. The objectives are divided into descriptive, analytical, and propositional goals, which respectively consist of: characterizing the accountability sector and the challenges related to the significant number of diligences; identifying and examining the causes behind this high number of diligences; and proposing initiatives aimed at reducing the number of diligences and, consequently, the liabilities related to the accountability processes. In chapter two, we will cover the fundamental concepts of Knowledge Management as proposed by Nonaka and Takeuchi (1997), as well as other authors such as Louzada et al. (2012), Schlesinger (2008), and Barbosa (2008). The proposed qualitative methodology includes literature review, document research, interviews with accountability analysts, and the application of questionnaires to the principals of the schools served by the Regional Superintendence. At the end of the field research, an Intervention Project was developed with proposals aimed at improving the work routine of the Accountability Sector and the Administrative and Financial Directorate of the Regional Education Superintendence of Guanhães. The suggestions include innovative actions, such as implementing technical visits to state schools by accountability analysts, verifying the accountability process before submission, and recommending that a declaration of compliance be made mandatory by the school manager. Additionally, actions were proposed to restructure the training of managers, focusing on practical workshops, and an action to improve the control of diligences sent to school funds.