Transporte público urbano: análise da prestação de serviço na cidade de Governador Valadares - MG

Abstract

Public transportation is essential for cities, mainly because it is related to the quality of life of the population. Therefore, this study was conducted with the aim of identifying the main problems related to public transportation in Governador Valadares-MG. Initially, public policies, urban mobility, and urban public transportation were addressed; then, the history of the city of Governador Valadares was explained. A descriptive, qualitative methodology was used to analyze the users' perceptions. A field survey was conducted with public transportation users through semi-structured questionnaires both online and in person, at different times throughout the day. The questionnaire was administered between March 27 and May 13, 2024, yielding 321 responses. The results showed user dissatisfaction, with bus line overcrowding and lack of protection against sun and rain at bus stops being the main issues. Thus, the research provided various contributions to the academic field, in addition to understanding and analyzing the provision of public transportation services, which helps the company implement improvements in transportation.